Adsense Referral Tracking Issue
I have recently had some referral tracking issues with my “Adwords referrals” program at Google. I was seeing “conversions” but was not being paid. I could not resolve it with the support. They gave some weired reasons and I could not argue.
But today, Randy (from grownupgeek.com), who is one of the biggest firefox referral publisher, made a post about firefox referral tracking issues which he is seeing in his reports. He says that somebody from Google confirmed it that there is some bug, which is being addressed.
So does it mean that all the money which was not tracked will be lost? Or, will publishers will be compensated? I think surely not. Google will not even talk about it, I am not sure how somebody from Google even confirmed it to a publisher that it is a bug.
Are you using Adsense Referrals? Did any of you see any such problem?
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Jim Karter on March 27th 2008 in Advertising Networks
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11 Responses to “Adsense Referral Tracking Issue”
Sponsored links from google adsense.
Armaan Bhati responded on 27 Mar 2008 at 10:42 am #
I was facing this problem but now I stopped using adsense refferal.
diego responded on 27 Mar 2008 at 11:02 am #
i am working with firefox referals. Im not earning a lot, but i used to be earning 5$ to 10$ a day. now, im getting 1$ or 2$ a day… and im having the same conversions, so i think there is a bug, or google isnt paying me for some firefox country users…
Suraj responded on 27 Mar 2008 at 12:17 pm #
I don’t use Adsense referrers. I am not sure that it’s happening with every adsense referrer user, but by seeing the above responses, I guess every user is facing the problem. Weird problem. Good luck and hope you get credited when the issue has been fixed.
harshads responded on 28 Mar 2008 at 2:09 am #
I had used referral program of firefox.I used to get only 2$ for any conversion since then I left using it.
Don M responded on 29 Mar 2008 at 8:21 am #
I got the same canned responses when my Firefox Referrals dropped from $30-$40 per day down to $3-$5 per day.
It seems like this is a place where Yahoo! could really take a bite out of Google. I absolutely abhor Google’s Adsense Customer Service. It’s awful - almost as if they learned their “canned response” skills from Miss Teen USA. If another PPC Contextual Publisher could come up with a way to offer more personal customer service - even if the revenues were 15-20% lower at first, I would consider switching in a heartbeat.
Debt Cures responded on 31 Mar 2008 at 10:52 am #
Hello-
Yes, I had problems with some referrals not paying anything. It would show 3 or 4 referrals and only one commission.
They do have some nice programs that pay $10-$20 or more just for someone requesting information though.
-Adam
Jim Karter responded on 31 Mar 2008 at 10:59 am #
Which products are you talking about?
Dan responded on 31 Mar 2008 at 4:27 pm #
I’m not getting any conversions on any referall products for the last 5 days - used to get a few conversions a day …. I suspect something is amiss.
Like you Jim, I also wonder ‘what’ they would do ‘when’ they discover the problem. If it’s too difficult to reconcile this period, I guess that they will fall on the side of the adwords advertisers rather than the adsense publishers.
Jim Karter responded on 31 Mar 2008 at 9:46 pm #
Yes. Even I have not see conversions in last 4/5 days. I used to get around 3 to 5 conversions a day. But today I see again 5 conversions. I am not sure what is happening.
Tech blog responded on 04 Apr 2008 at 8:35 pm #
Thats bad from such a big company.
Have you asked for support ? what are they saying ?
mike responded on 20 Apr 2008 at 2:09 pm #
Yeah I felt this hit…it happened just around the time I placed a link on a big site of mine. Banner software showed tons of clicks but only 2 downloads? Impossible since 80% of users had IE.